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FAQs for Loady users
In cases where free text fields are not maintained in all input languages available on Loady, Loady defaults to the standard language English . This means that free text fields must always be maintained in at least English. Otherwise, data in free text fields cannot be saved. If Loady is used in another language, e.g., German, to maintain the content in English, the input language must be changed via the language selection for free text fields to English.

If the data is only maintained in English, the English entry will be displayed as a fallback when Loady is used in another language.
There is no universal solution for structuring data in Loady. The structure in Loady should mirror the data structure of the ERP system. The following provides some guidance to minimize potential conflicts.
Object names should be clear and unambiguous to ensure good clarity. For a functional exchange of data between the ERP system and Loady, the field ERP Reference Number, which must be maintained for each object, is crucial. The exact designation from the ERP system must be entered here.
For optimal clarity and assignment of different loading/unloading requirements, it is recommended that separate loading/unloading points be created for clearly distinguishable loading procedures.
The following are examples of how loading/unloading points can be divided according to different loading procedures:
- Bulk products vs. packed products
- Container vs. truck loading
For example, a site could be created in Loady that includes several loading/unloading points.
In this example, these are clearly separated by the type of goods being loaded or the processes required for loading:
- Site: 001
- Loading Point: 001_Bulk
- Loading Point: 001_Packed_ Truck Loading
- Loading Point: 001_Packed_ Container Loading
Should any ambiguities arise regarding the data structure, our Customer Success Team is happy to provide individual consultation.
For all objects that can be created in Loady, there is the option to perform the (initial) setup via CSV upload:
- Company Products
- Sites
- Loading/Unloading Points (own company/business partner)
- Assignment of products to loading/unloading points (own company/business partner)
- Business Partners
- Requirement Profiles
- Lanes & Update Partners in Lanes
- Previous loading Restrictions
Please note that via CSV upload no requirements can be uploaded. For some objects, basic information can also be created in the CSV templates (e.g., unloading times, addresses). Generally, objects can be created via CSV upload, but the requirements must then be maintained via the user interface.
Requirement Profiles are designed so that the objects contained therein (Business Partner, Site, Unloading Point, Inbound Product) cannot be exchanged or replaced by others after creation. This is because a requirement profile establishes a unique combination of these objects.
Therefore, if a Business Partner, an Inbound Product or an Unloading Point needs to be adjusted within a requirement profile, a new requirement profile with the desired objects must be created. If the requirement profile with the original objects is no longer needed, it must be deleted.
Loady offers various tutorials. You can access the latest tutorials directly in Loady via the dashboard or through the following link: Tutorials

In addition, other tutorials are available to you, which are stored centrally within your organization (e.g., cloud storage). For these, please contact your internal Loady representative. We are continuously adding new tutorials and are planning a central location within the application for easy access. We prioritize the creation of tutorials based on our assessment of customer needs.
Should you urgently need a tutorial on a specific topic, please contact support@loady.com. This allows us to take it into account in our internal prioritization.
Currently, only data related to created lanes can be downloaded. This includes data for actively used lanes under Lane Management or data for lanes assigned to a tender (Loady4Tender), can be downloaded.
For additional data exports, the Customer Success Team can be requested.
If you have general questions about Loady, please contact support@loady.com. If your questions specifically relate to Previous Loading Restrictions or ePLR-Check, please contact plr-support@Loady.com
All questions that are related to Loady but concern processes or systems within the customer's company must be directed to the respective responsible parties within the company (e.g., IT department, application owner, administrators, support mailboxes).
The attached table shows which topic categories Loady or your own team can support.

Transferring data between Loady and other systems requires integration via one of our APIs (Application Programming Interfaces). Loady offers various standardized APIs for different applications. Our customers' IT departments configure these integrations according to their specific needs. This means that data transfer must be individually defined within the customer's business processes.
Please contact the responsible integration manager or IT department directly. They can explain exactly how data transfer between Loady and other systems is initiated and executed.


