Many people involved. A common information base.
Logistics is teamwork across company boundaries. During a transport process, information must be exchanged between many parties — from the recipient of the goods to the supplier and the freight forwarder to the driver. In practice, seamless cooperation does not fail because of the will, but because of the complexity of communication: different systems, changing partners, many special cases — and information that is constantly changing.
Communication of loading requirements along the logistics process between the various parties
Customer (recipient of goods)
When ordering, the recipient of the goods must inform the goods manufacturer or retailer which requirements must be met during delivery. Some of it plays a role in contract management, part is operationally informative:
- Acceptance times and closing days
- Local infrastructure and processes
- Safety and training requirements
This information is a prerequisite for a correct transport order and calculation of delivery costs by the supplier.
Manufacturer (supplier)
The supplier needs transport-relevant information and conditions in order to purchase the appropriate logistics service:
- for spot orders for short-term orders
- for freight tenders for long-term pricing
Two perspectives must be considered:
- Pickup requirements at your own location
- Customer delivery requirements
Changes (e.g. additional requirements) have a direct effect on costs and conditions and must be updated in a comprehensible manner.
Forwarder
The freight forwarder needs reliable information to:
- to decide whether he can provide the service
- to price the transport correctly
- Set up planning and scheduling cleanly
- Set up potential transport partners and subcontractors correctly
Unclear or incomplete information leads to inquiries, surcharges or incidents during ongoing operations.
Truck driver
The driver needs a selected, location-related part of the information in order to find his way around the site:
- Access and information about parking spaces, facilities, etc.
- Processes at gates, ramps, loading roads
- Safety and instruction instructions
If this information is missing or only available in one language, delays, misunderstandings, security risks, and frustration occur.
In many cases, other actors are involved
All of these parties have their own requirements, which must be known, communicated and met. Partner communication thus becomes a complex chain of information that only works if all parties involved access the same, up-to-date basis.
external warehouses or tank terminals
Industrial or chemical park operators
Subcontractors on the freight forwarding company side
The reality without structured, clear, digital partner communication
In many companies, changes are still being communicated via email or telephone. This information would then need to:
- updated in various systems
- be passed on to other partners and taken into account for future transports
In practice, this is barely affordable:
- Information is lost or interpreted differently
- temporary information (e.g. closing days, special processes) is not consistently adopted
- Language barriers further aggravate the problem
The result is inquiries, incidents and avoidable costs.
How Loady supports communication between logistics partners
Loady creates a common, structured information base for all parties involved in a transport. Logistic-relevant requirements are maintained centrally and made available throughout the entire process — regardless of systems, roles or partners.
1. Central, structured information base
Loady provides transport and location-relevant requirements in a standardized and up-to-date manner — as a reliable basis for all parties involved.
Unified source of information for suppliers, carriers and drivers
No parallel lists, emails or individual storage
Information can be used digitally instead of just descriptive
2. Uniform transfer — integrated or directly usable
Information is maintained once and made available throughout the process. They can be integrated into the systems used by partners — such as TMS, ERP or driver apps — or used directly via an online view.
Easy integration into existing system landscapes
No need for integration for smaller carriers or subcontractors
The same quality of information for all partners — regardless of the level of digitization
3. Communicate changes effectively, up to date and in multiple languages
Temporary or permanent changes — such as closing days, special processes or additional requirements — are updated in a structured manner and made available consistently to all parties involved. Content can be played out in multiple languages.
Changes are noticed reliably
No loss of information due to language barriers
Fewer errors due to outdated or misunderstood information
4. Provide information appropriate to roles and situations
Loady provides information as needed: detailed for purchasing and scheduling, condensed and visual for drivers. The data can be played out via existing driver apps, telematics solutions or onboard units — or alternatively used via a multilingual online view.
Drivers get relevant information in the right place at the right time
Integration into existing driver apps and telematics systems
No media break between planning, scheduling and operational implementation
Even smaller freight forwarders and subcontractors can use information from Loady directly and without integration via online views
Loady customers confirm
Reduced response rate between suppliers, carriers and drivers
Fewer exceptional cases in planning, scheduling and processing
Lower manual clarification costs in purchasing, customer service and scheduling
More stable process flows despite changing partners, subcontractors and drivers
Faster deployment of new partners, as information is immediately available digitally
Higher data quality through centralized, structured maintenance instead of free text and e-mail
Why this is important right now
Logistics networks are becoming more complex: partners change more frequently, transport volumes fluctuate and levels of digital maturity vary significantly. At the same time, there is increasing pressure to cut costs, meet service promises and automate processes more.
Many companies continue to communicate logistic-related changes via email or telephone. In an environment with many participants, language barriers and system limits, this can no longer be managed reliably.
Structured, digital partner communication is therefore no longer an optimization measure, but a prerequisite for handling transports reliably, efficiently and scalably — and for creating the basis for automation and AI-based processes.
Stefanie Kraus
Co-Founder & CEO
If necessary, we can help you calculate the benefit case, which shows the benefits and savings potential of Loady for your company — with a comprehensible method, real figures and a clear ROI assessment for a well-founded decision.
Explore Loady
Industry solutions
Precise delivery processes are crucial in the automotive industry — Loady ensures clear transport requirements and prevents delays.
Whether raw materials, specialty chemicals or distribution - Loady delivers clear transportation requirements and prevents delays.
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In the environment of large construction sites, dynamically adaptable, clear loading and unloading requirements are essential for safety, efficiency and on-time delivery.
With clear loading requirements, route planning and time window management run better - and logistics centers can better calculate when goods arrive and are redistributed.
In particular, liquid transport due to the risk of product contamination — but also deliveries of packaged goods — benefits from clear requirements for safe loading and unloading.
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In industrial production, clear requirements help to reduce loading times and errors, and thus also rework, which ensures the flow of materials and has a positive effect on production and logistics costs.
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In mechanical engineering, Loady supports the mostly time-critical delivery of materials and the delivery of finished goods - often in special sizes with special customer requirements.
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Logistics service providers benefit from clear requirements and reduce waiting and downtime, empty and extra km — they also enable new drivers to be onboarded quickly.
Energy generation, waste incineration and recycling are part of KRITIS, whose requirements Loady sustainably supports, particularly when instructing truck drivers and service providers.
Connect Loady to your business processes
Loady fits directly into existing ERP, TMS, yard, eCommerce, procurement and telematics systems, so that all charging requirements are automatically available in its own corporate and logistics systems.
Support as needed
We'll guide you through the onboarding process and, with introductions and best practices, ensure that your team is quickly trained and can take action. If necessary, we can help you create and update data sets in Loady.
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